Thursday, June 23, 2011

A server's day

Some people are born servers, yet they just don’t really care. They have this savvy way about them, they usually win their customers over, but they can never follow through. They are very good, but for some crazy reason - they can’t give you 100 percent. Then there are those who try really hard, but they’re just not cut out for it. They study the menu more, they come in early to study the specials and to become faster in areas where they lack speed. They never learn that’s it’s all about timing and being in total control. Lastly, there are those who, for some unbeknown reason, are scoring the covers and milking the cows because they make the most amount of money for being a simple server with the fake personality. Maybe at one time they did really care, but once they saw the money the quality of service didn’t mean as much anymore. They take advantage of their back waiter, the one that actually makes it happen for them and the one who takes home the least of the tips.

We all make money to survive, but serving is more than that. It’s about that connection you have when you deliver the ultimate service experience. It’s about timing, sincerity and making your guest feel like a king or queen. The glory lies in the happiness you bestow on your guest. That’s why it comes from the heart.

This is a server’s day.


1 comment:

  1. "The glory lies in the happiness you bestow on your guest." Amen.